As small and medium enterprises form the backbone of any strong economy, the same can be said of the tourism industry in Malaysia. In an environment flooded with reputable competitors, klezcar is quickly expanding their influence throughout the Peninsular Malaysia with 55 different locations and plans to expand their presence throughout Malaysia.
A fleet of over 100 cars circulated throughout their locations, their fleet can cater for the need of any client – from the budget car seeker to upscale business folk looking to propel around the area – klezcar’s main concern is customer satisfaction. The cars they offer range from the smallest compact car like Perodua Viva Elite to the Proton Saga FLX and even includes the Toyota Alphard and MPV.
This versatility is why the company has adopted a decentralized corporate structure that prides itself on easy accessibility and customer service. All 55 branches are available to potential customers as well as long-term partners 24 hours-a-day and 7 days-a-week. If a client for whatever reason is in need of assistance, the owners and their support staff are specialists in dealing with client wishes and providing advice. They pride themselves on not being too big or too small to accommodate any clients’ specific car rental needs and will always go that extra mile to ensure needs are being met and surpassed.
Klezcar is not only a car rental company but also applies the same caliber of customer service to their tour company Klezcar Travel & Tours Sdn. Bhd. Klezcar is an active member of the Bumiputra Travel and Tours Association (BUMITRA) and also has vast expertise in event planning and management, providing comprehensive service to your travel needs. The edge that Klezcar has, is that it offers well-informed access to the undiscovered gems of peninsular Malaysia that are overlooked by the larger companies. CEO Amad Fuad Zainal Abidin views all his clients as business partners and builds personal relationships with every one of them. As a local company, he believes “word of mouth” is the strongest marketing tool and an investment in the future of the company itself. It is this marketing tool that has led the company to grow so quickly in such a short time and establish such a strong branding in the Kuala Lumpur metropolitan area.
With an eye on the future and strong plan to expand, klezcar looks forward to partnering with the Ministry of Tourism as well as Tourism Malaysia to promote local, Malaysian expertise in the tourism sector. Our CEO places a heavy emphasis on the performance of the company and has clear lines of communication between management and support staff. This devolved pillar of communication has thus far allowed klezcar to adapt quickly and indeed to grow rapidly in a considerably short space of time.